Frequently Asked Questions

What's the check-in / Check-out time for daycare?

  • Drop-off time after 7AM on weekdays, and after 9AM on weekends.
  • Pick-up must be no later than 7PM. Additional fees for overnight boarding will apply.


I need pick-up and drop-off transport arrangement.

  • No problem. Pick-up and drop-off service is available. Additional fees apply.


I don't want my furbaby to go outside of Furmummy's facility.

  • Sure. It is optional for outdoor walks. Furbabies will have enough space to exercise and play at our indoor playground.


How do you prevent dog fights during daycare?

  • We do not take in aggressive dogs in order to ensure our staff and furbabies’ safety. 
  • Furmummy’s staff is trained with IBPSA education and able to assess dog’s temperament, manage and control playgroups. 


How do you prevent diseases?

  • Proof of up-to-date vaccination is required for all furbabies before checking in.
  • Furmummy’s staff and operation are also certified in infectious disease prevention.
  • Furmummy’s hygiene control is vet-approved.


Can I bring personnal toys or bed for my furbaby?

  • Yes, you can bring your furbabies’ personal toys/bowls/bed & blankets. However, some toys may not be used at all.
  • Furmummy’s staff is trained to identify unsuitable/damaged toys or other potential risks that could harm furbabies’ safety during stay.


My furbaby is not potty-trained, can I still take part in the daycare / overnight stay?

  • Absolutely. 


How old does my furbaby need to be to attend daycare?

  • At least 4 months old, and must have taken all required vaccinations.


What would you do if my furbaby got sick or injured during daycare/boarding?

  • Our protocol prioritises furbabies’ best interests. In case of sickness or injuries, our staff is trained to assess furbabies’ condition and seek immediate medical advice from Furmummy’s vet partner or send directly to nearest vet clinics. Furparents will be notified as soon as possible.
  • Furmummy’s staff is trained and certified in Canine First Aid.


What is extra care surcharge?

  • A new guest is required to fit our pre-arrival criterias, here’s the checklist.
  • An assessment on behaviour and temperament will be taken on first visit of every guest. If any behavioural issues (e.g. permanent high level of anxiety, excessive barking/humping, chewing habit that can cause damages to the premise etc) are found during assessment which require extra attention from furmummies to ensure quality care and stay for furbabies, a surcharge of 15% will be incurred on all daycare & boarding services.
  • Hence, it is highly recommended for new boarding guest (weight above 8kg) to attend a daycare before overnight stay booking.